Complaints about our services can be submitted in writing, by telephone or by electronic mail to Cross International NV.

Describe your complaint as clearly as possible (who, what, when, ...) and do not forget to mention your personal details.
Your complaint will be dealt with within 2 weeks and you will be personally informed of the further progress of your file.

Contact person: Mr. Wim Van Kerckhove - E-mail address:


CrossInternational is a member of Federgon, the federation of HR service providers.

You can therefore contact the Ombudsman's Office for Private Employment Mediation, which has been set up to safeguard the quality of the relationship between the companies that are members of Federgon and the (candidate) employees. The Ombudsman Service works on the basis of a procedure set down by the General Assembly of Federgon and which is signed by all members of the federation. This can be consulted on the website of the federation (